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IT Support Specialist, London


ABOUT TURNBULL & ASSER

Turnbull & Asser is the definitive British shirtmaker, and has made shirts in England since 1885. Superior craftsmanship and personal service set Turnbull apart, qualities recognised by HRH The Prince of Wales with the bestowal of his first Royal Warrant. Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family-run heritage maker.



ABOUT THE ROLE

Based in our Head Office in London, we are looking for a motivated individual to work within a compact IT support team to manage all 1st line IT support calls. The position is available with immediate start.



ROLE RESPONSIBILITIES

  • Manage by phone or email all IT incidents or requests for assistance in relation to current IT services or process.
  • Direct and escalate support calls to 2nd/3rd line level as and when required.
  • Administer and maintain the IT Service Desk support call logging system
  • Oversee and maintain corporate backup and anti-virus solutions from Head Office
  • End-to-end management Office 365 across the business
  • Consolidate, upgrade and manage all physical servers across business
  • Monitoring of internal server side event logs inc. changes and/or potential disruptions to normal service
  • Update PCs and servers throughout business with latest Microsoft updates and patches
  • Assist line manager with rolling out all IT change processes throughout business
  • Manage Meraki firewalls and routers through business
  • Managing corporate local and network printing infrastructure inc. ordering spares and consumables
  • Create and manage an IT procurement standard to be used for all new starters/replacement equipment
  • Setup new user machines as necessary, inc. hardware configuration, network configuration and Office 365 setup
  • Assist 2nd line support incidents as required
  • First point of contact for 3rd party suppliers


  • QUALIFICATIONS & EDUCATIONAL REQUIREMENTS

    Any recognised academic, technical or professional IT accreditation would be an advantage, but not essential. Successful candidates would have worked in a similar support role for a minimum of 2.5 years



    PREFERRED SKILLS
  • Experience in Ethernet environments using Active Directory, TCP/IP and DNS
  • Familiarity of LAN/WAN/VPN network infrastructure including testing (ping, tracert)
  • Experience in managing Meraki routers and firewalls
  • Knowledge of remote desktop & Citrix
  • Experience in creating and working with virtual servers (Hypervisor, EXSI)
  • Experience working with FTP & EDI
  • Ability to produce accurate results whilst working under pressure and against tight timescales
  • Knowledge and experience of working in Microsoft Server/Desktop and Apple Mac environments
  • Comprehension and understanding of Microsoft SQL server 2005/2008/2012 relational database structures
  • IT experience in working within a retail environment would be a distinct advantage
  • Good communication skill and enthusiasm
  • Ability to assist and work alongside other departments
  • MS Office knowledge essential
  • Experience in working with both Windows and Mac environments


  • HOW TO APPLY

    Please send your CV and cover letter to careers@turnbullandasser.co.uk.

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